Welcome to Monterey Station Apartments

Touren Butler

Stars: 5

Oct 27, 2024

Fay'Bian Royal

Stars: 5

Great job , Execellent Response when I was having problems with my water drains come and fixed the problem same day .

Oct 20, 2024

Oscar Ortiz

Stars: 5

Oct 15, 2024

Anah Nahmis

Stars: 5

Oct 12, 2024

Andrea Custodio

Stars: 5

Oct 11, 2024

Marcus Loh

Stars: 5

Oct 09, 2024

Richard Brady

Stars: 5

The Monterey station apartment maintenance team took and handled my maintenance request quick and was very efficient on fixing my issue. Thanks again

Oct 07, 2024

Care “kReepY” Williams

Stars: 5

I’m going to tell my family in Long Beach to come here to get away from the crime waves.. they’ll be so happy when they see the level of security that already exists automatically.. nobody will get in if their not key fobed up .. get stuck w/o ur key n you’ll learn the importance of the keyfob after 5:30-6p

Oct 07, 2024

Antonio Rogers

Stars: 5

Move in was amazing Montoya was very knowledgeable and nice answered all my questions and concerns.

Sep 20, 2024

Nelida Chavez

Stars: 5

Sep 16, 2024

Care Williams

Stars: 5

Sep 14, 2024

Francisco Lopez

Stars: 5

The maintenance person was very polite and fast working and resolving the issue thanks

Sep 07, 2024

Jennifer Ponce

Stars: 5

Sep 04, 2024

Jesus Gudino

Stars: 5

Sep 02, 2024

kr3ep DntCare

Stars: 5

Aug 21, 2024

Alan Yoshida

Stars: 5

Aug 17, 2024

Kiana Spencer

Stars: 5

Aug 16, 2024

Christopher Haggard

Stars: 5

Aug 14, 2024

Lisa Nelson

Stars: 5

Maintenance arrived to to check screens. The next day I looked patiently and found how flies are entering the bedroom window. Screen has a big splint on the side. Needs to be replaced. The splits are where the clear tape is placed.

Aug 13, 2024

Lisa Nelson

Stars: 5

Maintenance does not take long to repair things.

Aug 13, 2024

Ali Motallebi

Stars: 5

That was an excellent job! One of the technicians visited the unit in the middle of the day, and by changing the lamp could fix the issue quickly. Also, he checked another light one (yellow) and considered it should be changed later. He didn't have the same lamp yesterday and is supposed to come back another day with a new one!

Aug 06, 2024

Ali Motallebi

Stars: 5

That was excellent! One of the technicians visited the unit on the first day. He considered the issue and realized the solution. Then, the next day, two technicians came, fixed, cleaned, and left—perfectly!

Aug 06, 2024

DipSet23 Muneca

Stars: 5

Jul 27, 2024

Sophia

Stars: 5

Jul 27, 2024

Richard Cuellar

Stars: 5

Jul 14, 2024

Richard Cuellar

Stars: 5

All appreciated when I need something much blessings

Jul 14, 2024

arenk foo

Stars: 4

I lived at Monterey Station in Pomona for 2 years in a split level loft. My bedroom was upstairs (very cool floor plan with very tall large floor to ceiling windows that flooded the place with natural light). This style set the tone for the rest of the places I rent because the layout was dope. Anytime I had guests over, the first thing they’d notice is how tall the ceilings are and how bright the entire unit is. The community is also conveniently located near the 10, 60, and 71 and so access to the surrounding cities of Ontario, Claremont, Chino Hills, and Diamond Bar is a neat perk. CON: The main “bad” thing about the complex has nothing to do with the staff — the tenants just don’t really seem to care much about this place. Trash bags will be left in the middle of hallway, as if someone was on their way to toss the trash but gave up halfway and just left. Maintenance would always clean up but it would be annoying to see the laziness of some tenants — especially because they know maintenance will clean up their mess. Sad. Besides the tenants disrespecting the premises, actual staff made living there very enjoyable! PRO: Management and maintenance are great! The cleaning crew and maintenance guys never skipped a beat when it came to ensuring the premises were taken care of; those guys are great workers. And the on-hand technicians were super helpful and personable when fixing issues in units. The actual office staff has increased my expectations because they’re attentive, available, and also personable (I’ve heard horror stories of office staff at other communities so this was such a treat). Respect them and they’ll respect you! PRO: There are washers/dryers in each unit — an awesome perk! Because who actually wants to walk down to some shared facility to wash something if there’s an emergency in the middle of the night? Plus, people are grimy. The actual W/D in my unit could be replaced — the grime on/in it from previous tenants had me feeling like I didn’t even wanna use it at times. But I digress! PRO: Lights were eventually installed on the exterior buildings and security was hired toward the end of my lease to increase safety — which I found beneficial. The exterior building lights are bright so you feel more comfortable walking the premises at night. Security is OK — he’s a bit too serious but it’s nice having his presence there to deter questionable characters. CON: There are many homeless in the surrounding area (at no fault of Monterey Station). I happened to move in when management was making security upgrades like fixing the gate entrance into the lot and fobs to enter the buildings, elevators, and stairways. CON: There are roaches. During my time there, I saw 4 in my actual unit — and that’s with being clean even though I cooked most meals. You have to keep your place clean AND organized on a weekly basis, use airtight containers/don't leave food out, and clean with peppermint products to deter them otherwise roaches will be hanging out with you. PRO: The package concierge is legit; it’s the best way to receive packages safely. Yes, we have individual mailboxes and sometimes packages could be left in the mailroom for you to sift through, but the locker system notifies you when a package arrives. I felt like I had peace of mind (for the most part) regarding deliveries (unless the deliverer was incompetent, which is no fault of the staff). I wish every complex had this delivery system set up… just overall convenient. OVERALL: I enjoyed my time here — I just needed a change like a bigger place, cheaper rent, and surroundings that are a bit safer. Again, this isn’t any fault of the actual complex; being one block away from Holt inevitably decreases the safety. Would I live here again? Maybe… just depends on my circumstances.

Jul 02, 2024

Jordan Avila

Stars: 5

I would have to say Montoya is awesome and the she was fast and efficient me and my girlfriend were approved the same day and she definitely made sure we were able to be in as soon as we wanted to. Thank you Montoya for your excellent management services and speedy move in. This is both mine and my girlfriends first place together as adults and a couple and we are extremely happy. I also want to thank my case worker for working step by step with is and making sure we found a right fit.

Jun 29, 2024

Rafael Vidrio

Stars: 5

The apartment is spacious there's a pool there's a gym there's a pool table room leasing office people are great.

Jun 26, 2024

John Bautista

Stars: 5

Jun 23, 2024

Jules Vasconcelos

Stars: 5

Kevin helped me out with the sink and my thermostat and fixed them in less than 10 minutes. Maintenance always comes by quickly after submitting requests. 🙌🏽

May 14, 2024

Anthony Hernandez

Stars: 5

May 05, 2024

Alex Quinonez

Stars: 5

May 02, 2024

Diana Castellanos

Stars: 5

Everything has been smooth since living here. I was able to get a unit fast. Anthony was so helpful in this process. Also want to say maintenance dudes are always on it, super helpful, and they tell you exactly what’s being done.

May 02, 2024

Diana Castellanos

Stars: 4

Everything has been smooth since living here. I was able to get a unit fast. Anthony was so helpful in this process.

May 02, 2024

Ulises Leon Briones

Stars: 5

May 01, 2024

Shamoya Stringer

Stars: 5

It’s usually quiet and has been that way ever since I moved in 4 years ago. Maintenance is very competent respectful and timely. They’ll even replace your lightbulbs and alarm batteries at no cost to you. Indoor as well as outdoor Amenities are usually well kept. Once, I threw an event by the pool and it was well received by my guests!

Apr 25, 2024

Vanessa Dennis

Stars: 5

Apr 19, 2024

Brandyn Newman

Stars: 5

Anthony went above and beyond to answer all my questions and make me feel comfortable during the whole process. Awesome customer service.

Apr 19, 2024

Shawn Burt

Stars: 5

Apr 16, 2024

Diana Hendel

Stars: 5

Anthony was very helpful and friendly. Made whole application and move-in experience easy!

Apr 16, 2024

Lisa Negron

Stars: 5

Thank you!

Mar 22, 2024

Lola Bee

Stars: 5

Mar 17, 2024

Lalisha Jones

Stars: 5

Great service and very helpful staff. Move in process was done quickly and easily.

Mar 12, 2024

Mario Diaz Jr

Stars: 5

Time efficient - polite - answered all my questions

Mar 12, 2024

Isabel Flores

Stars: 5

Mar 05, 2024

Jayrome azurin

Stars: 5

Mar 03, 2024

Gerardo Medina

Stars: 5

Feb 27, 2024

Jozem Fam

Stars: 5

Friendly staff. Great amenities. The staff did everything they could to quickly get My family into a unit.

Jan 28, 2024

Lucas Murillo

Stars: 5

Jan 26, 2024

Summer Gould

Stars: 5

Move in Access was a little tricky. I do love the apartment building is protected by a key fob and security doors but when it comes to moving in it is sort of a hassle having to use the key fob every time definitely when you have heavy stuff that you are trying to get through the gate and up the elevator. Other than that Montoya is amazing she did a wonderful job getting me in quickly. Great amenities inside of the unit. Parking is also good.

Jan 17, 2024

Summer Gould

Stars: 5

Moved from the 3rd floor down to a bottom unit with a back door. If your able to deal with Benjamin, I highly suggest it. He took care of all my questions and made it all happen.... He is amazing and will always respond to your emails quickly. Thank you Benjamin Hall...

Jan 17, 2024

Alex Dearmin

Stars: 5

Jan 14, 2024

shirley Cook

Stars: 5

So far FANTASTIC. Very Nice Place....

Jan 14, 2024

Carlos A. Mendez

Stars: 5

Jan 06, 2024

KillerOx11

Stars: 5

I have throughly enjoyed my experience at Monterey Station and im sad to go. Ive been here for a year and ill start off with move-in and the staffs . Move in was so easy i dont even remember the process lol. Anthony took care of me and was very personable, i was his first applicant upon getting hired and he did a great job which means he had great training. The rest of the leasing team and managment is extremely friendly and helpful as well. Shout out to Kevin! Just the last year ive seen them address a multitude of residents complaints; they got a no trespassing permit for the complex which allows police to actually arrest someone not permitted on the property, theyve installed extra dog poo bags in higher traffic areas that needed them, they installed speed bumps in the parking lot since ppl would speed in, and key fob requirements for the elevator. Maintenance is great, prompt, and friendly. And i see janitorial working hard every morning to maintain the outside of the complex. The units and the complex itself are beautiful. Not pristine, but at like 90% besides usual wear n tear since the building is almost 10 years old. Ive had virtually 0 issues with my specific unit. Neighbors are extremely nice!! It was the first thing i noticed when i moved in. Its filled with young professionals, students, or young families. I promise you will not find this nice of a complex with all amenities at this price in virtually all of LA. Similar apts go for at least $200-$300 more a month, even in similar cities. I dont mean to invalidate other residents complaints but it should be known Pomona isnt the best city despite the city trying to make improvements, which means you have to be vigilant & lock your car doors and know what youre getting youself into when you move to this city. I blame a lot of their complaints on ignorance of where they moved and high expectations. That being said i still enjoyed living in pomona, the chillest caffe Wish You Were Here, the best pho at pho vina, and the best west coast vibe at Krazy Js. Youre also very close to some amazing shopping in Chino Hills. Thanks Monterey Station for the past year!

Jan 02, 2024

Ayman Mostafa

Stars: 5

Dec 16, 2023

Jackie Zhang

Stars: 5

Dec 06, 2023

Anna

Stars: 5

The front desk/ leasing and maintenance people are really nice. I really love the neighbors here...everyone is so friendly!

Nov 17, 2023

Lauren Ramos

Stars: 5

Maintenance works fast everytime, fast response time & great work :)

Nov 17, 2023

Charles Spencer

Stars: 5

Been living here 5 years it used to be great but now it's time to move. This place has turned into a revolving door. They finally got good management. Security sucks a lot of homeless people get in here. I came home from work last month a homeless man was sleeping in front of my door.

Nov 17, 2023

Lani

Stars: 5

Montoya & Kevin were very helpful and made my moving experience as smooth as possible. I was called weekly & updated I was also given a lovely remodeled unit, in which i love.

Nov 15, 2023

Amber Barnes

Stars: 5

Nov 01, 2023

Nelida Chavez

Stars: 5

Our experience is great.

Oct 22, 2023

Nathaniel Lutes

Stars: 5

Oct 16, 2023

Anjalique Jessup

Stars: 4

You're next to all of Pomona's best activities and even though P-town can get a bad rep, it's not bad if you stay in the DTP and local area. Just be smart about your safety and your belongings, similar to city life. On the plus, theres so much nightlife, shopping, and dining literally steps outside your door. Also extremely close to transit which is a plus if you're a commuter! They have a ton of different unit options with great price points. Not to mention the modern amenities are really nice. The 2 times I've had to deal with customer service related issues, they have always been super helpful and polite.

Oct 02, 2023

Luis A Lugo

Stars: 5

Sep 05, 2023

Luis A Lugo

Stars: 4

Answer the phone please

Sep 05, 2023

Eunice Kahng

Stars: 5

Jose fixed the problem so well! He is the best!

Aug 18, 2023

Steven Cook

Stars: 5

Aug 17, 2023

Candice “cece” C

Stars: 5

YOU WILL DEFINITELY NOT FIND A COMPLEX LIKE THIS ONE IN THE AREA FOR A BETTER PRICE. TRUST ME WE LOOKED BEFORE GETTING APPROVED FOR HERE. LET ME JUST SAY THAT. YOU GET A WASHER/DRYER/DISHWASHER IN YOUR UNIT—GYM IS ALWAYS WELL KEPT AND POOL /POOL AREA IS CLEAN EVERY TIME I HAVE GONE IN WITH MY FAMILY. NOW THE DOG PARK DOES GET GROSS BUT THAT IS ALSO BECAUSE RESIDENTS DO NOT PICK UP AFTER THEIR PETS. EVEN THOUGH DOGGY POOP BAGS ARE PROVIDED FOR US FOR FREE. IVE BEEN HERE FOR ABOUT A YEAR, YES MY CAR WAR BROKEN INTO TWICE BUT THAT HAPPENS LITERALLY ANY WHERE U LIVE EVEN IF YOURE A HOMEOWNER. IF YOU HAVE GOOD INSURANCE YOU WILL BE OKAY AND IF YOU DONT THATS YOUR FAULT. WE ARE IN DOWNTOWN SO YES THERES BUMS THAT WILL COME IN AND GO THROUGH THE DUMPSTERS—ROAM THE HALLS WICH IS ANNOYING BUY THEY HAVE RECENTLY GOTTEN BETTER ARMED SECURITY GUARDS SO IVE SEEN LESS BUMS COMING AROUND WICH IS NICE. THEY DO THIER BEST TO KEEP THE HALLS CLEAN—OFFICE/MAINTENANCE HANDLE MY ISSUES QUICKLY AND ALWAYS PROFESSIONAL—NO PROBLEM WITH OTHER RESIDENTS. ITS A DECENT PLACE TO LIVE —ITS MORE THE SURROUNDING AREA BUT IF YOU MIND YOUR OWN BUSINESS YOULL BE FINE. WE LIKE IT HERE.

Aug 17, 2023

Candice “cece” C

Stars: 5

Been here almost 3 years now and we like it. Washer & dryer -dishwasher in your apartment very convenient we have a 1 bedroom that’s comfortable for myself my husband and our 3 year old. You can pay a little extra for your own parking spot it gets pretty packed if not but we always manage to find parking. There’s a small dog park and a pool area with grills and tables that we use during the summers it’s usually kept clean all year round. Office staff is helpful and never too hard to get a hold of. Maintenance always handles any issues quickly and professionally. Just submit a request online they usually come the next day or 2. But will text/call you to confirm. Dog friendly complex they supply poop baggies for residents. There’s security on the property and you need your fob to be able to use the elevator wich I personally love.

Aug 17, 2023

Candice “cece” C

Stars: 5

It’s been 3 years and I have no major complaints about Monterey station. Well kept and clean courtyard/gym I love the maintenance guys they’re usually on top of things it’s never hard to put in a request and it will be fixed love having a washer / dryer in the unit. Front office staff is great 👍🏽 thank you Montoya ,James , kevin and Benjamin never hard to get a hold of and have always been very professional there’s a small dog park for your fur babies I suggest getting assigned parking because it does get packed some nights. There’s security which I appreciate they have always been really cool also great location we’re by the 10,71,60,57 freeways which is convenient:)

Aug 17, 2023

Candice “cece” C

Stars: 5

Lived here with my husband and son for 3 years. It’s decent, pretty well kept other than dog poop around the complex (doggie bags provided free for the residents) parking gets pretty jam packed but u usually find a spot somewhere but u can also purchase a parking spot. Love the washer dryer in unit and it’s not hard to get anything in the unit fixed they are usually on top of it whenever I put in a maintenance request. Shout out to the hard working maintenance guys!! Love that we are by the 60,71,10 FWY very convenient. Surrounding area can get a bit sketchy with all the transients traveling through from the bus station and train and there’s bums around but I mind my own business go to work and come home. There’s security u can call them when u need to. But There’s nice parks around we take my son to and the they have lots of events in downtown within walking distance so that’s cool too. It’s a nice spacious apartment and they try their best to keep the homeless out I’ve personally seen security even maintenance guys throw ppl out so they do try. We like it here and don’t plan on leaving anytime soon also the office staff is great 👍🏽!

Aug 17, 2023

Candice “cece” C

Stars: 5

Lived here with my husband and son for 3 years. It’s decent, pretty well kept other than dog poop around the complex (doggie bags provided free for the residents) parking gets pretty jam packed but u usually find a spot somewhere (I get off work at midnight) but u can also purchase a parking spot. Love the washer dryer in unit and it’s not hard to get anything in the unit fixed they are usually on top of it whenever I put in a maintenance request. Shout out to the hard working maintenance guys!! Love that we are by the 60,71,10 FWY very convenient. Surrounding area can get a bit sketchy with all the transients traveling through from the bus station and train and there’s bums around but I mind my own business go to work and come home. There’s security u can call them when u need to. But There’s nice parks around we take my son to and the they have lots of events in downtown within walking distance so that’s cool too. It’s a nice spacious apartment and they try their best to keep the homeless out I’ve personally seen security even maintenance guys throw ppl out so they do try. We like it here and don’t plan on leaving anytime soon also the office staff is great 👍🏽!

Aug 17, 2023

Emmanuel Guzman

Stars: 5

Great service

Jun 16, 2023

roy abou fayssal

Stars: 5

All the team was so helpful Thank you Benjamin, keven, montoya, and Anthony and everyone who made my moving easy best management of course 5 star

Jun 12, 2023

Melonie Viera

Stars: 5

The maintenance lady is very sweet and kind. If I have anything that needs to be fixed in my apartment she's there and gets things done. I've been at Monterey Station apartments for 8 months and haven't had any problems everyone is very sweet.

Jun 08, 2023

Carlos Martinez

Stars: 5

Jun 02, 2023

R I

Stars: 5

Showed up nice and early. Problem(s) resolved in minutes!!

Jun 01, 2023

Adriane McCloria

Stars: 5

May 31, 2023

Elvia Garcia

Stars: 5

Took care of problems in a timely manner. Very curteous and respectful.

May 18, 2023

RED Thread

Stars: 5

I looked at Monterey Station, 777 Place and The Gabriel before deciding on 777 Place, and here are my pros and cons list that I have included for all 3 places on their reviews. 777 PLACE: Pros: : Larger units than anywhere else, on-site laundry, responsive staff who answer the phone, prompt maintenance, security gated complex so transients can't just walk in and lowest price than any of the others by a lot! Great value for the money and they have a tired system of rent due to being awarded some government funding that allows them to keep rent low. My one bedroom is about $1,400 month because I make less than $50K year. This is not low-income housing, it's just some extra funding they have. My neighbor pays over $1,600 for same unit due to income level. I think this is a benefit to get a discount and I did not need a guarantor. Cons: Parking spot is not guaranteed so you have to reserve early and unless you are able to reserve at time of lease signing, you may not get one at all! I am still waiting, but looks promising MONTEREY STATION Pros: Awesome units at a fair price, great vibe with grand entrance, parking included, fast internet speed, lots of community engagement and activities so you can make friends, gated and secure parking and units. They have a club room that looked like fun with a lot of the tenants hanging out and becoming friends. The vibe is lively, friendly and tenant community. Cons: The two guys who manage the front desk are not responsive and literally no one answers the phone if you call. Have to walk in to get a question answered and I am shocked at the lack of management oversight. One bedroom units hardly ever available and low chances of moving up on wait-list so don't hold your breath. Move on... THE GABRIEL: Pros: The building is brand new, so of course it looks nice! The location would be considered a plus if it were not for the train tracks right next door with horn blaring all day and the massive construction project in progress right next door with drills, heavy equipment noise and general chaos all around. Cons: This list is long! I was excited about this place until I visited a friend that lives there and heard all his complaints with ever changing rates, terms and conditions not shared on their website or in writing anywhere. They simply can change their minds about anything so be warned. their website says 11, 12 and 13 month lease yet when I called, I was told 13 month lease only! Their specials claim free month rent and move-in bonus but I was told it's only for 4th floor (the most over-priced) and bonus is only if you agree to lease within 24-hrs of seeing unit! They don't disclose this on website to get people in, hoping they will quickly sign within 24hrs. BEWARE! Shady practice Internet is slow and not included in rent and they charge lots of extra fee's for butler, gas, water, electric and you have to buy renters insurance on top of all this. The WORST con is that they have one security guy for over 340 units who looks like he can barely walk, much less patrol. No full time security skimping on tenant safety to save money despite theft and auto damage. In general, this place is way overpriced and traffic is always jammed right outside due to constant trains coming all day and construction so don't rely on MAPS time, add like 20 minutes of sitting in your car hardly moving if going towards the 10 fwy. There is not enough guest parking either so good luck if you have a visitor and there is NO security gate at the entrance or exits coming onto property so transients just hang around right outside units.

May 14, 2023

Diana Gonzalez

Stars: 5

She handled it quick and always does a great job!

Apr 14, 2023

Good Deeds Moving

Stars: 5

Great place

Apr 13, 2023

Kevin Roy

Stars: 5

Showed up the next day, never seen anyone change a lightbulb with such grace and dignity! It’s as if she was born with special abilities! jokes aside she was quick and friendly. I’m thrilled to be here

Apr 05, 2023

Kenny Hawthorne

Stars: 4

Mar 09, 2023

Joel Gonzalez Najera

Stars: 5

Mar 05, 2023

Joel Gonzalez Najera

Stars: 5

They showed up faster than usual, very professional and kind . I appreciate the hole team thank you guys 😊

Mar 05, 2023

Imma Liar

Stars: 5

If you value your safety, look elsewhere. 5-star review is because they filter out everything below 4 stars.

Mar 03, 2023

Jiovani Wills

Stars: 5

Feb 16, 2023

Pepa Pecego

Stars: 5

Feb 12, 2023

Matavao Mo

Stars: 5

Feb 07, 2023

Mella Francis

Stars: 5

The following employees are my most favorites. Montoya Hall,Benjamin Hall,and Kevin Camarena. Those three competent employees make my stay here very pleasant and enjoyable, Their service delivery in the way of Customer Service is unparalleled. Indeed, the Management can count on me to bear witness/testimonial on how living here is the best to be. My wife and I shall continue to live for as long as we see the need to do so. Please share my warmest thanks and appreciation with the three wonderful employees mentioned above. Again thank you all for everything.

Jan 17, 2023

Kiri

Stars: 5

I had an issue with a clog in my bathroom sink and when I notified maintenance that day Chester immediately came to my unit and fixed the issue within 5 minutes. I'm completely satisfied with not only him fixing the issue but his immediate response that same day. He was very professional and cleaned up afterward.

Jan 14, 2023

Luke P.

Stars: 4

Management and the leasing office was always helpful and provided relative information for what you needed! Benjamin, like other reviews have stated, is the best property manager there is! I didn’t catch the names of the agents that helped me move out but their personalities and kindness made the whole experience amazing! I only took off one star because I had a consistent work order placed for some cosmetic repairs, and they said they were fixed but they never got repaired. I kept re-opening but after a few times I decided to repair the issues myself, nothing too difficult, just would have been helpful if it was fixed properly. Stayed in the studio unit for about 2 years and would move in again if I needed to move back to Pomona!

Jan 06, 2023

mike

Stars: 5

Water in the kitchen was barely coming out of the faucet. Now I have a good water pressure. Thank you.

Jan 04, 2023

Carl Kimbrough

Stars: 5

Great maintenance team.

Dec 30, 2022

Lucille Marilyn

Stars: 5

Very helpful management. Benjamin was always responsive and was very professional and informative with any questions I ever had. The whole office staff including, Anthony and Montoya, have been helpful and courteous every time I called. I could tell they work hard and care about keeping everything running smoothly. It’s a large community and unfortunate when residents abuse the gates or don’t clean up after their dog. But the property is kept clean and beautiful with the pool in the B building courtyard and the water feature and gym in the A building side. I was happy to have a washer and dryer in my studio unit, with beautiful vaulted ceilings and wood floors. The units are kept very updated. Thank you for providing a safe pleasant place to live close to campus.

Dec 23, 2022

shomal prasad

Stars: 5

Dec 15, 2022

kayla ewing

Stars: 5

I had a issue with the washer making loud noises. I put in a maintenance request. They came very fast to fix the problem, . Thank you do much.

Dec 11, 2022

Maira Gallardo

Stars: 5

Dec 06, 2022

Maira Gallardo

Stars: 5

Montoya was a huge help with all my moving in process. From the tour, not feeling rushed even though I could clearly see how busy she and the office was. I appreciated her time and assistance. To the moving in, ensuring we had everything taken care of. Thank you!!!

Dec 06, 2022

Jose Leal

Stars: 5

Everything was good and professional.

Nov 23, 2022

Jose Leal

Stars: 4

Nov 23, 2022

Donna Earl

Stars: 5

I feel safer here than in a house and maintenence is pretty quick about taking care of anything that needs to be fixed!

Nov 22, 2022

Dribble_GodZ_face Dribble

Stars: 5

Nov 22, 2022

Kenny Hawthorne

Stars: 5

Nov 11, 2022

Cece

Stars: 4

Been here 8 months and haven’t had any major issues aside from my car getting broken into once when I first moved in . But that happens at any apartment complex. Love the front office staff! They’ve been nothing but good to Me from day 1. it’s a nice place fairly quiet during the day and night and I really like the gym and pool. I feel safe walking around with my 1 year old and my Amazon packages have yet to get stolen (knock on wood). The delivery system they use is pretty efficient. I think the only downside is there’s homeless people that get through the gates and go through the dumpsters and or cars at at night , I feel security could be a bit tighter around here.All the Matinence people are nice and usually show up quickly and get the job done safe to say I do Like it here and will be here’s until I save up money for a house! Don’t listen to all the bad reviews this place is nice just happens to be in downtown Pomona

Oct 22, 2022

Yvette Logan

Stars: 5

I went in today to see the 1 bedroom apartment it was beautiful and Kevin who helped me explain everything about the one bedroom was very helpful and explain everything thx you Kevin

Oct 11, 2022

adamm long

Stars: 5

lived here for almost a year now and like it so far, security seems to be getting tighter as well, which I definitely am glad to see

Mar 12, 2022

Laura Mason

Stars: 5

Nov 14, 2021

outcast777

Stars: 5

Oct 18, 2021

John valadez

Stars: 5

Bryon the maintenance man is professional and fast . Get the job done in a short time. Five stars for him plus another five !

Oct 13, 2021

Gregory Smith

Stars: 5

Since living here @ Monterey Station ALL the Maintenance Workers have done excellent work. Many thanks to our Maintenance Crew @ Monterey Station. 👏🏽👏🏽👏🏽

Oct 13, 2021

Bradley Garberich

Stars: 5

Oct 09, 2021

Enrique Medina

Stars: 5

Bryon did a great job of taking care of my maintenance request. He was thorough and very friendly.

Oct 09, 2021

DJ S.

Stars: 5

Andrew and the team over at Monterey Station Apartments are professional, courteous, and experts at what they do. The last management company was no bueno, this new team, especially Andrew and his maintenance crew are on point.

Oct 07, 2021

D. Seawell

Stars: 5

Andrew and the team over at Monterey Station Apartments are professional, courteous, and experts at what they do. The last management company was no bueno, this new team, especially Andrew and his maintenance crew are on point.

Oct 07, 2021

Roy Alvarado

Stars: 5

Service was excellent, they responded quickly.

Sep 27, 2021

Daniel Sotelo

Stars: 5

It’s always a pleasure working with Rocio and her team.

Sep 17, 2021

Jay Ramesh

Stars: 5

Sep 10, 2021

Aden J

Stars: 4

The train and the bar cross the railroad are noisy. However the manager and the staff are friendly and helpful.

Sep 09, 2021

Jose Hermosillo

Stars: 5

Took care of our service request promptly, much appreciated

Aug 31, 2021

Diane Marinez

Stars: 4

The maintenance team is very helpful and quick . Andrew is awesome , he’s really professional and fixes everything.

Aug 31, 2021

Diego Avila

Stars: 5

Aug 29, 2021

Mayra Jimenez

Stars: 5

Their maintenance is very helpful and quick. Andrew is very professional and got the job done! 👏

Aug 28, 2021

Daisy C

Stars: 5

I’m honestly extremely satisfied with Monterey station apartments. Not only are the apartments really pretty but I have felt comfortable and safe while living here. Moving to a new city was scary for me but the people at the leasing office definitely made it easier for me. I would especially like to thank Rocio the leasing manager. She is great at her job and she is super efficient. She takes her time to respond to all of my emails and concerns that I have. I couldn’t ask for better service! If you are worried about how your experience will go here just take my advice and take the leap. I also really like the gym!

Aug 20, 2021

Domenique Saavedra

Stars: 5

Aug 18, 2021

Nobel Enayati

Stars: 5

I needed to request maintenance for many different things around the unit. Andrew went above and beyond to solve every issue.

Aug 18, 2021

Sara Thompson

Stars: 5

Andrew was super nice and worked extremely efficiently to get the job done! Amazing service!

Aug 16, 2021

Luz Perez

Stars: 5

Modern and nice environment

Aug 12, 2021

Susan Lopez

Stars: 5

Here at Monterey Station their Maintenance worker Andrew A has completed a well deserve “High Five” on going beyond his call of duty. Was very attentive for any of my concerns or questions

Aug 11, 2021

Jenn Q

Stars: 5

Aug 09, 2021

Mypilotnameiskate Kategotcakes

Stars: 5

Andrew was awesome

Aug 03, 2021

Gilbert Lanier

Stars: 5

Andrew was awesome

Aug 03, 2021

Jennifer Noriega

Stars: 5

I put in a request for maintenance and they responded the next business day! Thank you Andrew for fixing not only our main issue with the washer but for going above and beyond to get other minor things resolved!

Aug 02, 2021

Jessica Yeh

Stars: 5

There is a service portal for residents which makes it organized and the service gets attended to quickly/ with updates. We had just moved in and there were a few tweaks to be fixed and Andrew was amazing! He was very helpful and was able to fix all the issues. He exceeded my expectations. I put in the order last night and he was able to come this morning.

Aug 02, 2021

Estefany Moya

Stars: 5

Andrew helped me and fixed my ac since it was not working he was so nice and did the most to see what was wrong with it. I thank him so much awesome work!

Jul 29, 2021

Lizbeth Mendoza

Stars: 5

Jul 26, 2021

Norma Ramos

Stars: 5

Jul 23, 2021

Andrew Fogaros

Stars: 4

This apartment complex is the worst run complex I have ever had the misfortune of living in. The management will close help requests with no solutions. They closed off all stair entrances and now everyone is forced to use a singular point of entry during a pandemic. DO NOT MOVE HERE. Update: After multiple issues, I contacted the owners of the property because I didn’t feel the staff here were helping. Speaking with Victor, he has laid out steps to improve the current issues. Changes ongoing but we’re promised.

Jul 13, 2021

Mario Raven

Stars: 5

"Bryon" was excellent and resolved the situation quickly and went above and beyond to make my experience pleasant 😁 I love my dream smart apartment! Thank you Monterey Station for making my big move comfortable. 👍 Thank you "Management" for responding quickly and for sending someone aka "Bryon" to fix the requested issues. Thank you, Mario Raven

Jul 09, 2021

Abigail Matlack

Stars: 5

I put in a maintenance request and ten minutes later we had two people working on it in our apartment. Alex and Brian were so friendly and fast. I am so impressed with the maintenance at this apartment complex.

Jul 01, 2021

Clarivel Piedra

Stars: 5

Super fast service!! Bryan was very friendly gave a call back once done even set the temperature right for my puppy at home. Now my ac is working amazing in this heat! Thank you Bryan 💜

Jul 01, 2021

zilin zhang

Stars: 5

My fridge doesn’t work and I called the office for maintaining. They responded very quick and sent people in an hour. The problem was solved very quick, thank you!

Jun 23, 2021

Marcus Taddwilliams

Stars: 5

Jun 22, 2021

Sarah Yvonne Ramos

Stars: 5

Quick Response everytime I've need repair or maintenance done on my apartment. Bryon and Andrew have both come to my apartment and resolved any issues quickly and professionally.

Jun 18, 2021

Francisca Hernandez

Stars: 5

Jun 15, 2021

Kiritan Williams

Stars: 5

I put in a maintenance request the other day and Bryon resolved my issue immediately the next day by installing a new bulb in my closet. Unfortunately, I was unable to do it myself because of the high ceiling. He was very professional and courteous while doing his job. I have nothing but good things to say about living here at the Monterey Station here in Pomona, CA.

Jun 12, 2021

Diana Lara

Stars: 5

I’ve lived here about 2.5 years the service is good, management is good. Bryon has always been very helpful and quick providing any maintenance work! Usually gets done the same day if not the next !

Jun 02, 2021

Charles R. Vaughn

Stars: 5

May 30, 2021

Alicia Kain

Stars: 5

This review is about the maintenance staff: maintenance has always been able to respond promptly to any service requests we have. Even when it can’t be done right away, we have gotten notified quickly that maintenance is waiting on a part. Most recently, some kitchen bulbs burnt out and with the tall ceilings we couldn’t do it alone. Bryon was quick to respond to our request that he was waiting on a shipment of bulbs and as soon as they came he was able to replace them for us!

May 25, 2021

Kirsten Gorman

Stars: 5

May 22, 2021

Nariman Zeraatkar

Stars: 5

May 08, 2021

NOMoore

Stars: 5

The staff promptly handled our service request. Very pleased.

May 03, 2021

Carolina Zamora

Stars: 4

I had a good experience at Monterey Station. My studio was spacious and modern on the inside. Maintenance acted quickly whenever I had any issues. Security was easily accessible. Never had any problems even though it’s located in a kinda sketchy area in Pomona. The leasing office was a little hard to get ahold of at times, but usually returned calls promptly. There was definitely a change for the better once they changed management.

Apr 30, 2021

Fernando Mendoza

Stars: 5

The apartment looks amazing

Apr 18, 2021

Lizzie Czerner

Stars: 5

Apr 13, 2021

Leo Perez

Stars: 4

Apr 11, 2021

Dylan Terrones

Stars: 5

Super nice and clean apartments. with good parking lot. . .

Apr 10, 2021

Nicole Finocchio

Stars: 5

This is a really nice place to live and very pet friendly and classy I'd give this nice place 5 stars. The train goes by all day long but it's relaxing to hear it

Apr 09, 2021

Caitlyn Montano

Stars: 5

Maintenance request for my washer/dryer was resolved in a timely manner! Happy with my new one

Apr 07, 2021

Christian Rios

Stars: 5

Mar 14, 2021

Keith Kessler

Stars: 4

Mar 11, 2021

Denise Kowlessar

Stars: 4

Mar 11, 2021

Merced Gonzalez

Stars: 5

Mar 05, 2021

Reyes Botello

Stars: 4

Oct 24, 2020

Rebecca Feinstein

Stars: 4

The maintenance man, Andrew, was knowledgeable, nice, friendly and very efficient. The only problem is that the lighting is not the simple fix we thought it would be.

Oct 19, 2020

Brandon Gordon

Stars: 5

I would like to thank Kayla Jones for being very helpful and supportive. I’ve been staying here sense June and it started off horrible and made me feel as if I made a bad decision. The staff was horrible including the maintenance. I addressed numerous issues to Tia and RC who wasn’t very much supportive. But sense the Transition with the new Leasing company and maintenance I have seen a lot transition within a month. Kayla Jones is very supportive and helpful when it comes to my safety and comfortability at Monterey Station. I addressed issues to Kayla and she provided a solution every time with a sense of urgency to help and make me feel comfortable. Kayla Jones I highly appreciate your customer service meaning the urge and wanting to help seeking out asking questions such as what could we do as a leasing company to help and or change your outlooks on things. We need more people like Kayla Jones seeking out wanting to make a difference. Thanks Kayla Jones.

Sep 29, 2020

Annie Tse

Stars: 5

Sep 24, 2020

SOHEE Kwon

Stars: 5

Sep 24, 2020

Mary Hailes

Stars: 5

Sep 11, 2020

Luis Morales

Stars: 5

Sep 09, 2020

Jacob Andrade

Stars: 4

Its a good place to live BUT I just got my ford Ranger stolen from the side of the building. Great building bad location. When asked to see the security camera footage, we were denied.

Nov 28, 2019

RJ Sanz

Stars: 5

Sep 06, 2019

Nishanth Krishnamurthy

Stars: 5

Jul 24, 2019

Dani Dani

Stars: 5

I lived here in 2016-2017 and I had the best renting experience. I met wonderful people and my neighbors became good friends. Not sure if Christy still works there but she was very helpful and friendly. The issue here is that the apartments are located in a bad area and I do remember there was some issues with finding parking and people breaking into vehicles but again that’s just part of living down town in a city. If you like quiet and prefer something more family oriented this is not the place for you. The people that lived there at the time were young professionals, college students, and I also met a several people that worked in military/government jobs. There was never a problem with roaches, never saw any when I lived there and the amenities were always very clean. I used to go walking to the clubs and again even though it’s a bad area I felt safe. Also, the Mexican food around the area is one of the best!

Jul 24, 2019

Evan Powell

Stars: 5

Compared to the one star reviews, I found TIA to be very helpful. She was very nice, and informative about the complex. I have had an amazing experience so far and I cannot wait to move in!!!

Jun 17, 2019

Evan Powell

Stars: 5

Compared to the one star reviews, I found TIA to be very helpful. She was very nice, and informative about the complex. I have had an amazing experience so far and I cannot wait to move in!!!

Jun 17, 2019

Leo Lucero

Stars: 5

May 04, 2019

Christine Garavito

Stars: 4

For what Monterey Station has to offer, I absolutely love living here. The price isn't too overbearing for the amenities they provide, and the office is usually very good at handling any issues in a timely fashion. Brandon especially has done an incredible job at making sure everything I need is taken care of, and his honesty and reassurance is the only reason I moved in. I love living here and plan to continue to live here for at least another year or two. The maintenance staff is courteous and great. The walls are tough, so you don't hear people's conversations or music in your own home, which is really nice. The appliances (in unit washer/dryer) are small, but effective and MUCH better than having to go to a community laundromat of sorts and pay for laundry. Overall, if you're looking for a decent location and solid structure, this is an excellent place to be. This is my first solo-apartment; several college students live here, not too many families, but I think that's just because of the area. My experience here has been, overall, wonderful, and I would absolutely recommend to anyone trying to maintain independence while on a budget. The dogs here are awesome, too.

Apr 21, 2019

David Ortega

Stars: 5

Oct 09, 2018

Vanessa Southward

Stars: 5

Aug 20, 2018

Leonardo Calderon

Stars: 5

Aug 09, 2018

Fares Rabbat

Stars: 5

Do not listen to any of the one star reviews or the complaints. My brother and I are both students and have just finished our first lease. We have been treated with nothing but the utmost respect. The staff is great and very respectful. Miss Tia is absolutely amazing and does a great job along side the rest of the staff. In fact, we are actually so happy that we renewed our lease here for another year. For clarification: - Monterey Station is NOT infested with roaches, as mentioned by other poor reviews. - The apartment complex is extremely well maintained and remains clean. - The staff is extremely respectful. - Parking is widely available.

Aug 01, 2018

Jorge Vargas

Stars: 4

Great view from 4th floor

Jul 02, 2018

Mahogany Edwards

Stars: 5

It'll be 2 years soon since I've lived here and my experience has been nothing short of amazing. I really appreciate Tiana, Tia and Daniel for all that they do for me and my family. Keep up the good work you guys ❤🎇

Jun 26, 2018

Gail Shuttleworth

Stars: 4

Nice facilities, good layout

Jun 03, 2018

Joseph Saucedo

Stars: 5

Great place. People complaining about the parking are either blind or incompetent. You may not get your preferred parking but give me a break... theres ALWAYS parking in the parking lot.

Jul 25, 2017

Ahmed Jamil

Stars: 5

Been my home for 2 years now can't complain.

Dec 30, 2016

Urban Philosopher

Stars: 5

Nov 03, 2016

Shirag Ohannesian

Stars: 5

Very nice apsrtments!

Sep 20, 2016

Glen Cole

Stars: 5

Beautiful spacious off street parking

Sep 07, 2016

Sarah Larson

Stars: 5

I just moved into Monterey Station and am loving it! The location is ideal to downtown Pomona and is a great community full of friendly people. The manager, Andrea, was so helpful with my move. They are pet friendly and have a spacious dog run, which was huge for me. Check it out if you're looking for a great spot!

Jun 11, 2016

Alejandro Urrutia

Stars: 5

May 12, 2016

Akansha K

Stars: 4

May 01, 2016

Dhaval Prajapati

Stars: 4

Apr 29, 2016

Alessandra Pinna

Stars: 4

Apr 11, 2016

Johana Carvajal

Stars: 5

(Translated by Google) Niceeeee (Original) Niceeee

Aug 24, 2015